Returns & Exchanges
At PinkCherry Canada, we prioritize your satisfaction and hygiene; therefore, we offer a 60-day return policy on unopened, factory-sealed products to ensure the safety and health of all our customers.
Check Eligibility
Ensure your item is in its original, unopened packaging with all factory seals intact, as we cannot accept returns on used or opened intimate products due to health regulations.
Request an RMA
Contact our customer support team through our help portal to request a Return Merchandise Authorization (RMA) number and receive the specific return shipping address.
Package Your Item
Securely pack the item in a discreet shipping box, clearly marking the RMA number on the outside of the package to ensure efficient processing by our warehouse team.
Receive Your Refund
Once our team inspects and approves the returned item, a refund will be issued to your original payment method within 5 to 7 business days, minus any shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing